Office Manager / Customer Service, Bridport

Office Manager / Customer Service, Bridport

Permanent Position

Monday to Friday 08.00 to 16.30

£20,000 – £25,000 DOE

Immediate Start Available

TO APPLY CALL 01305 239239 Mon to Friday 8am to 5pm

OR EMAIL CV TO Weymouth@citycentrerecruitment.co.uk

ONLINE APPLICATION 

Our client is seeking an Office Manager / Customer Service representative to join their team on a permanent basis. This is a dynamic, forward thinking company that is seeking a candidate to develop and grow with them. Able to move with changes to technology and company development as a whole, to ensure customers receive the best possible service and experience.

Are you passionate about Cats and Dogs?

Want to ensure pet parents receive the best service and products for their furry babies?

Experience managing a small team, using Shopify and handling E-Commerce requests?

Social media experience to promote company and products?

Then we want to hear from you!

The role is office based, within a busy fast-paced distribution office setting.

Typical daily tasks but not limited to:

• Build and maintain customer relationships with exemplary customer service
• Answer telephone calls, reply to email, website chats and social media enquiries
• Assist customers with managing their new or repeat orders
• Provide new and existing customers with pricing, order information, general enquiries, help and requests for information, etc.
• Communicate with the distribution team on order and delivery adjustments
• Progress orders through to safe & successful delivery
• Handles issues/complaints, provide appropriate solutions/alternatives within given time limits, and follow up with customers to ensure resolution
• Proactively reach out to customers via telephone and/or email to provide an order status, confirm recurring/order changes, etc.
• Collaborate with the team to help develop/update and build smarter help desk solutions
• Optimise customer service tools

Candidates must hold:

• Passport or Birth Certificate with proof of National Insurance

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be

eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

City Centre Recruitment is an equal opportunities employer.

City Centre Recruitment is acting as an employment business in relation to Office Manager / Customer Service, Bridport

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INDAOJ