Quality Policy

Customer Focus

City Centre believes in focusing on customers, both clients and candidates. We are committed to being a leader in our field and the quality of our services is determined solely by the customers we serve. City Centre’s policy is continuously to improve our services.

Management Leadership

City Centre believes in management by leadership at all levels and offering and demonstrating at all times and at all levels visible to customers, the superior value in products and services offered by City Centre and its staff.


City Centre work together to give effect to this policy, combining our ideas and skills to improve the quality of our work. We will reinforce the principles that support and reward improvements in quality. City Centre can be viewed as a team composed of many interlocking teams. These teams take a variety of forms and each is like a small business with its own customers.

Analytical Approach

City Centre will use statistical methods and other problem-solving tools to control and improve our processes. Data based analyses will direct our decisions.

Continuous Improvement

City Centre will apply an analytical approach through teamwork in the active pursuit of improvements in quality through a continuous cycle that focuses on assessing, planning, making and verifying improvements of key processes.

Equal Opportunities & Diversity Policy

CC Business Services Ltd embraces diversity and will seek to promote the benefits of diversity in all of our business activities. We will seek to develop a business culture that reflects that belief.

We will seek to widen the media in which we recruit to ensure as diverse an employee and candidate base as possible. We will strive to make sure that our clients meet their own diversity targets.

CC Business Services Ltd is committed to diversity and will promote diversity for all employees, workers and applicants and shall adhere to such a policy at all times.

We will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. CC Business Services Ltd will treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs or membership or non membership of a Trade Union or spent convictions, and places an obligation upon all staff to respect and act in accordance with the policy. CC Business Services Ltd is committed to providing training for its entire staff in equal opportunities practice.

CC Business Services Ltd shall not discriminate unlawfully when deciding which candidate/temporary worker is submitted for a vacancy or assignment, or in any terms of employment or terms of engagement for temporary workers. CC Business Services Ltd will ensure that each candidate is assessed only in accordance with the candidate’s merits, qualifications and abilities to perform the relevant duties required by the particular vacancy.

CC Business Services Ltd will not accept instructions from clients that indicate an intention to discriminate unlawfully.

Environmental Policy

At City Centre recruitment we recognise that our business activities have a
direct and indirect impact on the environment and, therefore, we strive to act
in an environmentally responsible manner.

As a service company our main impact on the environment is through the
buildings we operate and the resources used by our staff in their day-to-day
work. Our environmental practices reflect our business operations and main
risks and interactions with the environment and are largely focused on:

• Compliance with environmental laws and regulations.
• Minimising waste by the promotion of recycling practices and re-use
of materials as opposed to disposal, where this is practicable
• Reduce carbon emissions where possible and constantly evaluate
our impact on bio diversity during the operation of our business.
• Efficient use of energy and water and investigating ways of
reducing consumption in this area
• Raising awareness of environmental issues within the Group

On a day-to-day basis, responsibility for managing environmental practices is
delegated to relevant operational management and at a Group level our Chief
Executive has been given responsibility for overseeing the Group’s corporate
social responsibility practices, which includes the environmental area. A
Corporate Responsibility Committee has been established which meets
periodically to review, amongst other matters, the Group’s current and
potential future action.

This environmental policy has been approved by the CC Business Services Board of Directors
and is available to our employees, customers and other interested
parties and will be reviewed annually.

Modern Day Slavery and Human Trafficking

CC Business services Ltd t/a City Centre Recruitment (the “Company”) acknowledges the provisions of the Modern Slavery Act 2015 and will ensure transparency within its organisation and with suppliers of goods and services to the organisation. The Company is satisfied from its own due diligence there is no evidence of any act of modern day slavery or human trafficking within its own organisation.

As part of the Company’s due diligence processes into slavery and human trafficking the supplier approval process incorporates a review of the controls undertaken by the supplier. Imported goods from sources outside the UK and EU are potentially more at risk of slavery and human trafficking issues. The level of management control required for these sources will be continually monitored.

The company will not knowingly support or deal with any business involved in slavery or human trafficking.

The Company will undertake responsibility for implementing this Policy Statement and its objectives.

This Policy Statement will be reviewed and published annually.

Signed:- Dan Shrimpton Managing Director
Date:- 14th March 2016

Health & Safety Policy


SECTION 1: General Statement of Policy

CC Business Services Ltd (T/A City Centre recruitment) Policy

It is the policy of CC Business Services Ltd (T/A City Centre recruitment) to provide and
maintain safe and health working conditions, equipment and systems of work for all our
employees, and to provide such information and training as they need for this purpose.
Appropriate preventative and protective measures are, and will continue to be implemented
following the identification of work-related hazards and assessment of the risks related to them.
It is also the policy of CC Business Services Ltd (T/A City Centre recruitment) to ensure that its
business is conducted in a manner so as to reduce the risks to members of the public. CC
Business Services Ltd (T/A City Centre recruitment) may require you to attend such training
and/or induction programmes in order to meet the aims of CC Business Services Ltd (T/A City
Centre recruitment).

CC Business Services Ltd (T/A City Centre recruitment) accepts its responsibility for health and
safety of other persons who may be affected by CC Business Services Ltd (T/A City Centre
recruitment)’s activities.

The allocation of duties for safety matters, the identity of competent persons appointed with
particular responsibilities, and the arrangements made to implement this policy are set out
herein and in associated health and safety documented records.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To
ensure this, the policy and its effectiveness will be reviewed annually.
CC Business Services Ltd (T/A City Centre recruitment)’s responsibility
It is the duty of management to ensure the following:

• Providing and maintaining systems of work that are safe and without risk to health;
• Ensuring safety and absence of risks to health in connection with handling, storage
and transport;
• Providing information, instruction, training and supervision;
• Maintaining all places of work in a safe condition;
• Providing and maintaining a safe working environment.

Your responsibility

All employees and workers have a duty in law to act responsibly and to take reasonable
care for the health and safety at work of both themselves and their colleagues. This duty
can be carried out by:
• Working safely and efficiently;
• Using any protective equipment provided and meeting statutory obligations;
• Reporting incidents that have lead to injury or damage;
• All such incidents must be recorded and copied to your divisional Manager using
the internal report form. Any failure to adhere to CC Business Services Ltd (T/A City
Centre recruitment) Health and Safety Policy and Procedures will be considered a
serious disciplinary offence and is one which may lead to dismissal;
• Adhering to CC Business Services Ltd (T/A City Centre recruitment) procedures for
securing a safe workplace. Individuals will be nominated to undertake health and
safety duties as required.


CC Business Services Ltd (T/A City Centre recruitment) is obliged by law to keep a record
showing details of all accidents, which occur on the premises. Therefore all accidents,
however minor, to both employees and customers must be reported immediately. If any
accidents are serious to warrant hospital treatment these must also be reported to the local
authority. A RIDDOR form must be completed.


If you are responsible for setting the alarm, failure to set the alarm may result in disciplinary
action being taken.

Fire & Emergency

You must observe the evacuation procedures laid down in the event of a fire or any other
emergency situation. You must be aware of the location of the emergency exits, assembly
points and first aid kit. Procedures to be carried out in the event of a fire or emergency will
be found on the notice board.

SECTION 2: Responsibilities

Ultimate responsibility for health and safety rests at director level, with delegation of duty to
managerial employees. Those named must be fully aware of their duties, details of which
should be included in their job description.

1. Overall and final responsibility within the organisation rests with
Name: Dan Shrimpton
Status: Managing Director
Location: Bournemouth – 01020 586931

2. Person responsible for execution of the policy at

Premises: Bournemouth
Name: Jacqui Walter
Status: Director
Location: Bournemouth

Premises: Weymouth
Name: Simon Thomas
Status: Director
Location Bournemouth

Premises: Yeovil
Name: Simon Thomas
Status: Director
Location Bournemouth

Premises: Southampton
Name: Simon Thomas
Status: Director
Location Bournemouth

Premises: Taunton
Name: Simon Thomas
Status: Director
Location Bournemouth

3. Person who will deputise
Name: Dan Shrimpton
Status: Director
Location: Mobile (07778928809)

4. Employees must rectify risks to health and safety themselves where possible.
Failing this, the risk must be reported straight away to the appropriate person
named above.

5. Person responsible for safety training
Name: Simon Thomas
Status: Director
Location: 01202 586 930

6. Person responsible for investigating accidents and dangerous occurrences
Name: Dan Shrimpton
Status: Director
Location: Mobile (07778 928 809)
Signed:………………Dan Shrimpton …………………………………………………….
Position:……Managing Director…………………………………………………………

Complaints Procedure

Complaints Procedure

City Centre Recruitment is committed to ensuring that our clients and candidates receive the highest quality service. However, we recognise that on occasion, customers may experience difficulties and as such we operate an effective and efficient complaints procedure which seeks to resolve problems as quickly as possible. Our Complaints procedure is an integral part of our Quality Management System and is externally and independently audited to ensure compliance with ISO 9001:2000

Level 1 – Informal Procedure

This level allows small problems to be resolved in a sensible and timely manner.

You should contact your Account Resourcer as soon as possible after the situation that gives rise to the complaint. This can be done by telephone, e-mail or in writing.

Informal complaints will usually require little investigation and you should therefore receive a satisfactory response in writing in between 1 to 2 working days. If you are not satisfied with the result, you may wish to lodge a formal complaint of which the formal procedure will apply.

Level 2 & 3 Formal Procedure

This procedure is in place for serious incidents that require investigation e.g. gross misconduct. Determination of the level of the complaint between 2 and 3 will be made at the time by our customers or candidates

You should contact your designated Account Manager in writing, by fax, e-mail or post.

You will receive acknowledgement of your complaint within 1 working day.

To help us process your complaint effectively, please provide the following information:

  • Information on whether it is an original complaint or a follow-up to a reply you were not satisfied with.
  • A clear description of the complaint, outlining any action you may have already taken.
  • Your full postal address, telephone and fax numbers and e-mail address

What happens next?

You may be contacted for additional information

A full investigation of the events will be carried out

You may be requested to provide written statements from any witnesses

For complaints of a serious nature regarding a temporary worker, that person, will be advised immediately and all assignments suspended until completion of the investigation

The investigating officer will provide a full written explanation within 3 working days of receiving your complaint. If this is not possible, we will notify you and give you a date by which you can expect a full reply.

All complaints will be recorded with full details and action taken.

All resolved complaints will be signed off by the Account Director and be filed as closed.

All complaints will be immediately reported to the Account Manager and Director.

Complaints are recorded using the appropriate Complaints Record Form. This is reviewed on a regular basis for apparent adverse trends in service quality as part of the management review of our internal systems.


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Bournemouth - 01202 586 930

Southampton - 02382 350 250

Weymouth - 01305 831 707

Yeovil - 01935 478 800

Taunton - 01823 354 300

Nationwide Driving - 0345 450 3360

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